Privacy Policy – 27ph Online Gaming

1Introduction

27ph operates an online gaming and sports betting platform accessible to players in the Philippines. In the course of providing this service, we collect and process certain personal information about the people who use our platform. This Privacy Policy sets out clearly and honestly what information we collect, why we collect it, and how long we keep it.

We take the privacy of Filipino players seriously. Whether you are based in Manila, Cebu, Davao, or Quezon City, the same data practices apply to your account. This policy applies to all data collected through the 27ph website, your account, and any communications you have with our support team.

2Data We Collect

We collect personal data from you in two main ways: information you provide directly when registering and using the platform, and information we collect automatically as you interact with the site.

Information you provide directly:

• Full name, date of birth, and nationality
• Philippine mobile number (used for OTP verification)
• Email address
• Username and account password (stored in encrypted form)
• Identity documents submitted during KYC verification (e.g., a valid Philippine government-issued ID)
• Payment information — specifically the details of your Philippine bank account or local e-wallet used for deposits and withdrawals
• Communications you send to our support team

Information collected automatically:

• IP address and approximate location data derived from it
• Device type, operating system, and browser information
• Session activity — pages visited, games accessed, bets placed, and time spent on the platform
• Cookie data (see Section 7)

3How We Use Your Data

The personal data we collect is used specifically to operate your 27ph account and provide you with a safe, functional gaming experience. We do not use your data for purposes unrelated to the platform without your explicit consent.

4Sharing Your Data

27ph does not sell your personal data to third parties. We share your information only in the following limited circumstances:

• Payment processors: Your payment details are shared with the relevant Philippine banking or e-wallet service to process your deposit or withdrawal. These providers operate under their own privacy and security obligations.
• Identity verification services: Documents submitted for KYC may be processed by a third-party verification provider to confirm their authenticity.
• Technology and hosting providers: We use third-party infrastructure to operate the platform. These providers access data only as needed to deliver their services to us and are bound by confidentiality obligations.
• Legal and regulatory authorities: We will disclose personal data to law enforcement or regulatory bodies if required to do so by applicable law or a valid legal process.
• Fraud and security: In cases of suspected fraud, money laundering, or unauthorised account activity, relevant data may be shared with appropriate investigative bodies.

All third parties who receive your data from 27ph are required to handle it securely and only for the purposes for which it was shared. We do not permit them to use your data for their own marketing purposes.

5Data Retention

We retain your personal data for as long as your 27ph account is active and for a period after account closure as required to meet our legal, compliance, and fraud prevention obligations.

• Account and transaction records are retained for a minimum period after account closure in accordance with applicable financial and legal requirements.
• KYC documents are retained for the period required under applicable anti-money laundering and compliance obligations.
• Support communications are retained for a reasonable period to assist with dispute resolution and service improvement.
• Anonymised analytics data may be retained indefinitely for platform improvement purposes.

When data is no longer required for the purposes for which it was collected, it is securely deleted or anonymised. You may request deletion of your personal data subject to our legal retention obligations — see Section 8 for your rights.

6Security of Your Data

27ph applies technical and organisational measures to protect the personal data we hold against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL encryption across all pages of the 27ph platform
• OTP-based account authentication tied to your Philippine mobile number
• Encrypted storage of account passwords — they are never stored in plain text
• Access controls limiting who within 27ph can access personal data
• Regular review of our security practices and infrastructure

While we take reasonable steps to protect your data, no online platform can guarantee complete security. You also play a role in keeping your account safe — keep your password strong and unique, and never share your login credentials or OTP codes with anyone.

7Cookies

27ph uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use the site. Cookies are small text files stored on your device by your browser.

The types of cookies we use include:

• Essential cookies: Required for core platform functions such as maintaining your login session and processing transactions . These cannot be disabled without breaking the platform.
• Functional cookies: Remember your account preferences, language settings, and display choices across sessions.
• Analytics cookies: Help us understand how players navigate the platform — which games are most visited, where sessions start and end, and how performance can be improved. Data collected this way is aggregated and does not identify you personally.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling essential cookies may affect your ability to log in or use certain platform features. Continuing to use 27ph with cookies enabled in your browser constitutes your acceptance of our cookie practices as described here.

8Your Rights Over Your Data

As a registered player on 27ph, you have the following rights regarding the personal data we hold about you:

• Access: You may request a copy of the personal data 27ph holds about your account.
• Correction: If any of your personal data is inaccurate or outdated, you can request that we update it. You can also update basic account details directly through your account settings.
• Deletion: You may request deletion of your personal data. Where data is subject to legal retention obligations, we will inform you of what can and cannot be deleted and the applicable retention period.
• Restriction: In certain circumstances, you may request that we restrict processing of your data while a query or complaint is being resolved.
• Portability: You may request a copy of data you have provided to us in a structured, commonly used format.
• Objection: You may object to certain processing activities, particularly where processing is based on legitimate interests rather than legal obligation.

To exercise any of these rights, contact our support team using the details in Section 11. We will respond to verified requests within a reasonable period. To protect your privacy, we may need to verify your identity before processing a data rights request.

9Minors

27ph is strictly for players aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. Age verification is built into the registration process and KYC checks are used to confirm player identity and age where required.

If we become aware that personal data has been collected from a person under the minimum age, we will take immediate steps to close the relevant account and delete the associated data. If you believe a minor has registered on 27ph, please contact our support team as soon as possible.

10Changes to This Policy

27ph may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable legal requirements. Where changes are material, we will notify you through the platform or by email to your registered address before the changes take effect.

The "Last updated" date at the top of this page shows when the most recent revision was made. Your continued use of 27ph after an update takes effect constitutes your acceptance of the revised policy. If you disagree with any changes, you should stop using the platform and request account closure through our support team.

11Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information is being handled, please get in touch with the 27ph support team. We are here to help players from across the Philippines — Manila, Cebu, Davao, Quezon City, and everywhere in between.

You can reach us at: [email protected]

For questions about your account, betting activity, or responsible gaming tools, you can also visit our FAQ page or the Responsible Gaming page for guidance.